There is a option to “force” the Teamate to choose a reason for away status?
Example, a teamate set their status to away, but me as a manager must know the reason.
Maybe a PopUP message to choose the reason?
Submitted
AWAY REASON
Hey
Your workflow should force a reason to be chosen when completing tje previous chat. If not you need to review the flow
Thanks for the fast response!
Maybe i wasn't 100% clear about my question, the problem with my Team is that not always the teammate remember to choose a reason for away, and It make it difficult for me to analyse data because I got too much AWAY with no reason, the point is, there's a way to NOT let the teammate to go away without pointing out a reason?
and there's is how to “customize” the options for away and not the reasons that we got by default?
When the agent ends a chat they will have had to have performed and action, if you link the action to the status the agent can't c9mpkete the previous chat without a reason.
+2Hey
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