Problem
Currently, Intercom’s Help Center is a static repository of articles. If you need to communicate a time-sensitive or important update—such as a product launch, downtime, or policy change—you must either update individual articles or send messages through other channels (chat, email, in-app). This leaves a gap: visitors who come directly to the Help Center may miss critical information.
Proposal
Add the ability to publish banners from within Intercom to the Help Center. These banners would appear prominently at the top of the Help Center pages, ensuring all visitors see key updates.
Use cases
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Announcing major product changes (e.g. new feature rollout, UI redesign).
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Communicating planned downtime or incidents.
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Highlighting important policy or compliance updates.
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Promoting new educational resources or webinars.
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Directing users to specific release notes or documentation.