Be able to filter or report on tracker tickets based on amount of conversations connected | Community
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Be able to filter or report on tracker tickets based on amount of conversations connected

Related products:Tickets
  • November 7, 2024
  • 2 replies
  • 22 views

We are using tracker tickets for feature requests, and based on the amount of people that reported or requested the request we prioritize specific features. Problem is, trackers can’t be filtered in the search or in reports in ascendent or descendent order based on amount of reports (conversations connected), so it is hard for us to access our data.

 

We are using tags to sort of go around this, but it feels intuitive that this should be doable too 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • November 12, 2024

Hi @Yair Zirulnik 

Jennifer here from Intercom

Thanks for this feedback 👍


Nurit
Innovator ✨
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  • Innovator ✨
  • November 19, 2024

This option would be great in a search or a view, along with being able to filter the type of ticket in the search.
@Yair Zirulnik  We are currently using the drill-in option in reports for that: