Be Able to "Preview" Workflows for WhatsApp in Intercom | Community
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Be Able to "Preview" Workflows for WhatsApp in Intercom

Related products:Workflows
  • January 15, 2025
  • 0 replies
  • 9 views

It would be great to have the capability to preview what a Workflow would look like as a WhatsApp recipient the same way we can preview workflows in the Intercom Messenger launcher. 

It would be great to see exactly what our clients see when the workflow is triggered and how it’s presented to them without having to actually use WhatsApp ourselves to test it. For example, if I wanted to test a WF that is outside of office hours then now I have to wait until past my shift to try it or modify the hours earlier and risk accidently shunning away a customer when I was just in the middle of testing. 

This feature doesn’t have to be for WhatsApp alone, it’s a great help/benefit to preview what your messages looks like for the end user before setting it live or even to help you modify to make the chatting experience better over time.