It would be awesome to be able to see if someone is viewing a ticket before clicking on it. This way, agents would know to skip over a ticket if their teammate was already viewing it. Right now, the only way to know that is if you actually click on a ticket and open it (even then, sometimes it’s hard to notice if someone is looking because the icons are kind of small and not very noticeable).
Submitted
Be able to see if someone is viewing a ticket before selecting it
+1Hey Alyson! You can see others viewing your ticket in the actual ticket and in the chat layout. The team presence feature is missing in the table layout.
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