Every year there are 8 bank holidays (including Christmas Day and New Year’s Day) in the United Kingdom, during these days we operate very differently. Other companies I am sure might have dates during the year where they are either closed or running at a reduced capacity which require customer interactions to be handled differently.
It would be immensely useful to be able to specify all of those days as a “Special Day” in the settings.
Then we could have Workflows that will only execute during these dates.
The advantage would be that we could specify all of the Bank Holidays for the year in one go at the beginning of the year, and then the workflow would automatically be enabled for those days. Currently we’re going to have continually update dates throughout the year,
So could Intercom please add the concept of “Special Dates” and add support for these in workflows?