Being able to select or deselect which channels to be assinged tickets from. eg, Only receving from Phone and Email or only Chat and Email.

As our approace to live support in our team is that an agent should be on multiple live channels at the same time. 

So you are either on phone calls or live chat (chat and social media) and then always on email.

We would like for the agent to be able to choose what channels to be recieving conversations from. 

Currently it’s my understanding that if you are beign assinged emails, you are also being assigned chats. These two channels shouldn’t be considered the same.