Our support team frequently tags people from other teams in conversations, and many times those tags get lost after the conversation has been opened. Or, if it’s a long conversation, you may have to scroll all the way up to find who was tagged.
So, it would be helpful to have a better way to indicate that a conversation is depending on another team member
My idea (but open to others) is a “waiting on” field to designate additional ownership of a conversation.
I know we want to maintain ownership by one person to make sure the ticket gets resolved, but it would be helpful to have another field like “Waiting on” to indicate that you are waiting on guidance from someone, and that ticket could end up in their inbox or a separate inbox like “Waiting on me” for easier tracking, and increased secondary ownership.
