British English option | Community
Skip to main content
Submitted

British English option

Related products:Messenger
  • October 15, 2024
  • 3 replies
  • 47 views

Default language option only includes English and does not allow for non-US English spelling.

Our customers are in Australia and we have US spelling all over the place.

3 replies

  • New Participant
  • November 21, 2024

In my opinion this is an essential requirement. Our website is in British English so we should be able to have our online help in British English as well.


Erin
Forum|alt.badge.img+1
  • Active User
  • November 26, 2024

Hi ​@Emma Spencer 

Thank you for your feedback. It's would be great. This needs to be updated soon.

Have a good day.


  • New Participant
  • February 2, 2025

Our business is new to Intercom. Most of our clients are located in Ireland, UK, and Australia - so it looks odd to our clients when the chat-bot is responding in US English. 
If we were able to select English (UK) as the default in the Intercom settings, and also pass a language_override variable (en-GB or en-US) based on the client’s account, that would be perfect!