Bug Report: "Show Expected Reply Time" Action – Incorrect German Localization | Community
Skip to main content
Submitted

Bug Report: "Show Expected Reply Time" Action – Incorrect German Localization

Related products:Workflows
  • June 3, 2026
  • 0 replies
  • 8 views

Current Behavior:

The workflow action "Show expected reply time" produces incorrect German output in two ways:

  1. Pronoun formality ignored: Despite "Fin's pronoun formality" being set to "formal" (Sie), the German output uses the informal "Du" form — e.g. "Du erhältst Antworten hier und an user@mail" — instead of the correct formal "Sie erhalten Antworten hier und an user@mail."

  2. Grammatical error: The phrase "Wir antworten normalerweise in ein Tag" is grammatically incorrect. The correct German dative form requires "einem", not "ein": → "Wir antworten normalerweise in einem Tag."

Current Output (example): "Das Team wird sich diesbezüglich melden. Wir antworten normalerweise in ein Tag. Du erhältst Antworten hier und an user@mail."

Expected Output: "Das Team wird sich diesbezüglich melden. Wir antworten normalerweise in einem Tag. Sie erhalten Antworten hier und an user@mail."

Steps to Reproduce:

  1. Set Fin's pronoun formality to "formal" in the Intercom settings.
  2. Create or use a workflow containing the "Show expected reply time" action.
  3. Trigger the workflow for a German-speaking user.
  4. Observe the reply message displayed.

Impact:

  • The informal "Du" address contradicts the configured communication standard and may appear unprofessional to customers.
  • The grammatical error ("in ein Tag") reduces credibility and trust in automated responses.

Proposed Fix:

  • Ensure the "Show expected reply time" action respects the configured pronoun formality setting across all localized strings.
  • Correct the German translation of the reply time string to use the grammatically correct dative form: "in einem Tag."