Current Behavior:
The workflow action "Show expected reply time" produces incorrect German output in two ways:
-
Pronoun formality ignored: Despite "Fin's pronoun formality" being set to "formal" (Sie), the German output uses the informal "Du" form — e.g. "Du erhältst Antworten hier und an user@mail" — instead of the correct formal "Sie erhalten Antworten hier und an user@mail."
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Grammatical error: The phrase "Wir antworten normalerweise in ein Tag" is grammatically incorrect. The correct German dative form requires "einem", not "ein": → "Wir antworten normalerweise in einem Tag."
Current Output (example): "Das Team wird sich diesbezüglich melden. Wir antworten normalerweise in ein Tag. Du erhältst Antworten hier und an user@mail."
Expected Output: "Das Team wird sich diesbezüglich melden. Wir antworten normalerweise in einem Tag. Sie erhalten Antworten hier und an user@mail."
Steps to Reproduce:
- Set Fin's pronoun formality to "formal" in the Intercom settings.
- Create or use a workflow containing the "Show expected reply time" action.
- Trigger the workflow for a German-speaking user.
- Observe the reply message displayed.
Impact:
- The informal "Du" address contradicts the configured communication standard and may appear unprofessional to customers.
- The grammatical error ("in ein Tag") reduces credibility and trust in automated responses.
Proposed Fix:
- Ensure the "Show expected reply time" action respects the configured pronoun formality setting across all localized strings.
- Correct the German translation of the reply time string to use the grammatically correct dative form: "in einem Tag."