The ability to bulk edit ticket/conversation attributes is a really key feature that seems to be missing. For example, if we get 20 tickets in all at once that are related to the same product, and headed to the same team - it would be nice to assign all of these at once. Instead, we have to manually click through 20 tickets, and select the 5 mandatory attributes we have chosen for each one (100 fields total) when this could have been done as a bulk edit with just 5 fields.
Realistic areas in which this is useful for us:
- Machine generated alerts for multiple sites, but the same product.
- Multiple users sometimes raise an alert for the same issue.