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Bulk "Not Spam" option

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  • October 8, 2025
  • 2 replies
  • 32 views

Sonal Raval
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There isn’t the ability in the UI to bulk apply “Not Spam”. We recently had over 200 conversations listed as spam that should not have been and I have to go in 1-by-1 to click Not Spam. That’s not a great experience.

2 replies

Luka Dujmovic
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  • Active User
  • October 9, 2025

@Sonal Raval I agree there should be better spam processing in general, and this is a huge pain point at the moment.
Maybe somebody from the Intercom Team can add it to the most upvoted general idea out there already (linked below). 
 

 


Sonal Raval
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  • Author
  • Active User
  • October 9, 2025

Thanks ​@Luka Dujmovic! I didn’t see that idea already. Just upvoted!