Summary
We would like the ability to bulk update Help Center assignments when multi-selecting articles in Intercom.
Background
We are currently migrating approximately 800 articles from our existing HTML-based help system into Intercom Public Articles. Our product is deployed in two regions (US and EU), and while both regions share the same knowledge base content, we are required to maintain separate Help Centers with region-specific top-level domains.
As a result, each article must be published to both the US and the European Help Centers.
Current Limitation
At the moment, Help Center assignments must be updated individually per article. When working at scale (hundreds of articles), this becomes a highly manual and time-consuming process.
Proposed Enhancement
When multi-selecting articles, provide an option to bulk edit Help Center assignments—allowing users to:
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Add selected articles to one or more Help Centers
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Remove selected articles from a Help Center
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Update Help Center assignments across multiple articles in a single action
Impact / Benefit
This functionality would:
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Significantly reduce manual effort during large migrations
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Minimize the risk of inconsistent Help Center publishing
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Improve operational efficiency for teams managing multi-region deployments
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Provide better scalability for companies maintaining multiple Help Centers
This feature would be especially valuable for organizations operating across multiple regions or brands that share largely identical knowledge base content.