I'd love to see more flexible scheduling options for recurring emails and banners in Intercom.
Right now, the scheduler only allows setting messages based on fixed days like "Day 2," "Day 3," etc.—but this doesn't account for weekends or business days. For example, if "Day 3" falls on a Saturday, it doesn't work well for teams like ours that only operate on weekdays.
Second, it gets triggered at 00:00 on the day it is scheduled for which is really inconvenient as well.
What would be really helpful is the ability to schedule recurring messages based on:
- Business days only
- Specific weekdays (e.g. “First Monday of the month,” like how Google Calendar handles recurring events)
- Or even an option similar to the "Send once, first time the person matches the rules" scheduling when sending a message once in Intercom.
This would make it much easier to send monthly updates, announcements, or campaigns without worrying about them going out on a weekend when no one’s around.
Thanks!