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Business Days in Wait Time

Related products:Workflows
  • May 26, 2026
  • 1 reply
  • 14 views

I’d like to do business days rather than calendar days in the wait time series when sending automated messages. This is especially important if we are evaluating how long a message has been abandoned for as a weekend is already 2 days.

1 reply

Inactivity timers count calendar days with no option to exclude weekends, which affects teams that don't operate 7 days a week.