When a customer is on-hold and requests a callback it would be nice if there could be a way to prompt them for what their direct dial number is. As we have Partners calling in from huge companies that all use the same outbound caller ID. If we could prompt them for the direct dial number it would insure their call back is received.
Submitted
Callback Feature
+1
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this feedback, I will pass it on to our Product Team and keep my fingers crossed for you 🤞
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