Can I hide resolved tickets on the customer's side

I also wanna know if its possible with chats please … even contacting Intercom Support, sometimes we open it wrongly, and we can exclude or hide it

Hi ​@Graziela ​@Blue Flag ! Ebenezer here from Engineering Support👋.

This isn’t currently possible but it is a great idea/suggestions. I can submit this to the R&D team and see if this is something we can implement.

I’ll also convert this thread into a feature request to get more eyes on this.