Can I write a help article and use it in other articles? | Community
Skip to main content
Submitted

Can I write a help article and use it in other articles?

Related products:Knowledge & Help Center
  • May 16, 2024
  • 2 replies
  • 31 views

I want to be able to use a DITA-like structure, where we write short descriptions and then embed that content in multiple help articles. In Framemaker, it’s called Text Insets. We want to be able to easily insert that content in whatever articles it seems relevant (rather than linking to an article) and copy-and-paste doesn’t help, especially when the original content needs to be modified.

2 replies

Forum|alt.badge.img+7

Hi @Pat Thomas ! Ebenezer here from Engineering Support👋.

We currently don’t have this feature in our Help centre offering, but I can submit this as a feature Request to see if this is something they can work on and implement.


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • June 6, 2024
NewDiscussion ongoing