Can we add auto-assign to ticket creator function on workflow for tickets? | Community
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Can we add auto-assign to ticket creator function on workflow for tickets?

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  • June 18, 2026
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Can we add auto-assign to ticket creator function on workflow for tickets?

I noticed I can use the function assign to team inbox and assign manually to specified agent, however I do not see the option to auto assign to creator of the ticket

Why consider it?
Because that way each agent spends less time assigning ticket, and also that way the agent is forced to solve it instead of assigning to another teammate or avoiding auto assign to himself