Would be lovely, if we could set it up, so a ticket changes state automatically to ‘In process’, if it is already in a ‘Submitted’ state - or enable it via a Workflow to whichever state is desirable.
Submitted
Change ticket state when a agent answers
Yes!
I was looking at this - does anyone have a suggestion on what a good workflow for this looks like? Is it possible to accomplish with a workflow even?
+1Also looking for a hacky workaround if anyone has something that works for them! It’d be awesome if you could set a ticket state when a macro is sent...
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