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Change timezone in reports

Related products:Reporting
  • April 16, 2024
  • 4 replies
  • 12 views

I think it’d be amazing if we could change the time zone when viewing Intercom report screens.

 

I have a team in the UK and Australia, we’re primarily AU based so we use an AU timezone as the workspace default, however this makes it complicated when I want to pull reports on busiest periods etc. without manually doing the conversion to the London timezone to get the “UK hours”.

4 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • April 16, 2024

Hi @Mell 

Jennifer here from Customer Support 😀

Thank you for this suggestion, as input from our customers is really important when ideating new features and refining current solutions. 🙏

Whenever we do release new features, we'll announce them on the Product Changes page, so I'd recommend keeping an eye here. That being said, I'll let the team know again that you'd really like this feature! 💡


Jennifer K
Intercom Team
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  • Intercom Team
  • April 16, 2024
NewDiscussion ongoing

Michaela Hone
Intercom Team
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  • Intercom Team
  • October 8, 2024

Hey @Mell , while you cannot change the timezone in the standard Intercom reports, you can do this in Custom Reports if you have that feature available to you: 
https://www.intercom.com/help/en/articles/4549035-create-a-custom-report#h_7ab84db36c
 

 


Michaela Hone
Intercom Team
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  • Intercom Team
  • October 8, 2024
Discussion ongoingSimilar functionality