Hi all!
I feel like i’ve raised this in the past - but can’t find it (sorry!)
Our users find it frustrating to have to sift through conversations to find a specific one, especially when the window refreshes and they all look the same.
It would be great if we could offer our customers a “subject line”, or for them to be able to add their own label/titles to their chats so they can easily sort through and find them in the future when needing to reference something.
Further to this, it would be good if they could do something like colour code their convos - we use chat/posts for both support/education convos, as well as outbound posts when we do monthly releases. Our customers find it overwhelming and hard to navigate their chat history.
Thank you!
