Right now when a customer messages in an unfamiliar language, the messenger sets the language to the main fallback language.
That makes it hard to understand in which languages our users are reaching out to us in, which we do not support.
If the messenger could take into consideration all languages, and mark the conversation in the appropriate one that would be best, but another option is setting the conversation to a clearer “English - fallback” value for example, allowing us to manually go through those conversations to detect them.
Right now the language is just set to our main one and can’t be separated unless manually going through ALL of our conversations.