Closed or Resolved Date for Migrated Conversations or Tickets | Community
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Closed or Resolved Date for Migrated Conversations or Tickets

Related products:Integrations, API & Custom Actions
  • November 25, 2025
  • 0 replies
  • 10 views

Currently when you migrated conversations/tickets the resolved or closed date is set to the date of the migration. There should be an api endpoint for this. We need to be able to look at the closed/resolved date of our migrated tickets in reporting. I’m asking for the ability to be able to set either or both the conversation closed date or the ticket resolved date when migrating tickets.