If your team could add something like await response from user(within workflows) but instead of a response it would be await ticket fill in
Bascially allowing for a different type of input; like instead of a message / text filed it would be the completion of the ticket
+3Hi
Jennifer here from Intercom
Can you elaborate on why you would like this?
hi
We’re aiming for a ticketing system that requires users to provide essential details—like project ID, issue description, and screenshots—before they can reach an agent.
Currently, when users click to open a ticket, it shows up in our system, but the message thread appears empty in our inboxes. If users don’t fill out the required information, we have to close the ticket manually, which disrupts the first response time and then do some tricks to open it again if they do end up opening it.
This way the user cant start a message / thread without actually filling in the ticket; lmk if that makes sense.
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