For agent ease of identifying segments or general ticket options ; it would be nice to Color-code the fields & Tags in the inbox. This would also help orgs apply ways for accessibility around agents who may have dyslexia or colorblindness.
Right now the only similar option is to do Emojis in the segment / option titles. While this is fun, it’s not necessarily the cleanest to identify.
So for example in google sheets - this is done via conditional formatting.
I think it’s important for custom ticket priorities to get this kind of color visibility.
I know these formatting options are already available in the UI library as they appear in places like:
Overall ticket status:
Conversation history:
To implement, generally would need:
- Identify areas where options are located:
- Custom data attributes
- Segments (Company / Contact)
- Teams
- Create settings UI modal to select colors (subset of pre-approved) - believe Hex is too open-ended.
- Identify affected inbox UI elements
- Store and Link selections from color modals to inbox UI to display.
