I’d like to suggest a sorting improvement for the Inbox. Currently, we can either sort by Priority (which automatically sorts by most recent activity) or by Waiting since (which orders conversations by how long they’ve been waiting). However, it’s not possible to combine these sorting criteria.
It would be very useful to have the option to combine sorting rules, for example:
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Show priority conversations at the top, and
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Then list non-priority conversations below, sorted by waiting time (oldest first).
This would allow support teams to focus on urgent or high-priority issues first, while still ensuring that older, non-priority conversations don’t get neglected.
Thanks for considering this improvement — it would really streamline queue management and make prioritization more intuitive.