It would be great to be able to configure a company tone of voice (or multiple tones of voice) so that the tool can be used during training new teammates.
This would be helpful if it was available right when teammates are added to the workspace so they would be able to respond to conversations using the tool to help keep responses consistent and help with efficient training on the go.
Ideas for company or specific tone of voice:
- Choose certain answers/responses already sent in conversations that align with the company tone of voice to use for this purpose
- Input answer examples for this purpose directly
- Have Company Tone of Voice and Your Tone of Voice etc. available to agents to see how they compare when using
