Conditional (Reflexive) forms

Hi @Smartr365 

Jennifer here from Intercom 😀

This is not possible but I’ll let our product team know this is a feature you’re eager for! 🚀
 
I know it may seem self explanatory, but as it's great for the Product team to be able to see why introducing particular features is so important, I'd love to know a little more on your use case here. 💡

For our use case we have many parts of the platform that we could be enquiring about e.g. if it was login that was broken we would then ask various questions about login so we can gather as much information as possible before the agent even needs to speak to the user. Same applies if the issue was billing we would then tailor the form to billing questions.

Without the reflexive forms we have to ask less which means when we do speak to the user we have to ask more information after they have logged their ticket.

Hey ​@Smartr365 this is now in open beta and is available for both teammates in the inbox and for customers completing ticket forms 🙌 I’m going to merge this into the existing request as it covers both the end user and teammates. 

Check out the info here: 
https://www.intercom.com/help/en/articles/10147816-ticket-conditional-attributes-beta