Confirmation popup when pause series | UX Issue with Pause Button on Live Series | Community
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Confirmation popup when pause series | UX Issue with Pause Button on Live Series

Related products:Proactive Support
  • October 21, 2024
  • 1 reply
  • 4 views

I've noticed an issue when working with live series. Since I need to edit them quite often, having the Pause button located so close to the Edit button makes me nervous. Unfortunately, I’ve accidentally pressed Pause a few times without receiving any confirmation popup.

This is a significant problem because when the series goes live again, it restarts from the beginning, causing disruption. I believe this is a bad user experience. Since pausing a series leads to irreversible changes, there really should be a confirmation popup before such an action is completed.

 

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • October 30, 2024

Hi @Richard Cherepovich 

Jennifer here from Customer Support 

Thanks for this suggestion! Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.