It would be great as managers if I can ensure every teammate is viewing their inbox in the correct way (i.e filtering by ‘waiting since’ and in ascending order) rather than letting agents control this themselves. Either having default settings that are always used, or having the ability to control their inbox as a manager.
Submitted
Control teammates inbox settings and filters as a manager
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.