conversation API should return also outbound-only conversations | Community
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conversation API should return also outbound-only conversations

Related products:Integrations, API & Custom ActionsData
  • March 18, 2026
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For most recent versions of intercom API (2.14 and 2.15), the GET /conversations endpoint doesn't support sort nor order query parameters (version 1.4 surely did), and POST /conversations/search AND cloud data export feature do not export data from conversations that were outbound-only (meaning: didn't have customer reply).