I use the conversation attributes to better organize for reports. One thing that would be AMAZING is the ability to customize what type of conversations see certain attributes or required attributes. To my knowledge, Intercom currently has it to where for all conversations, the conversation attributes are the same and the required onces are the same required ones no matter what.
Example: If one of us started an email rather than the customer emailing in, an attribute that is related to that like “The customer’s inquiry?” but if we started a conversation, that wouldn’t really fit. So instead I could keep that attribute specific to outbound conversations and inbound conversations can have a different one, like “Why did we reach out?”
Really just the ability to say “if X is this, then Conversation Attributes show this:” just like you can in a regular workflow.
Hope I worded that well.
