Conversation attributes now collapsed previews instead of fully displaying?

Hi ​@Shane Moriah ! Does changing the size of the right-hand side bar resolve the issue for you? 

Hey ​@Aleksei O , nope that doesn’t fix it for me. It adds or removes a few extra characters as I expand/contract the sidebar but doesn’t change the display from having every attribute on a single line to allowing longform attributes to be expanded downwards across multiple lines. The text in many of these attributes is multiple sentences, so getting a couple extra words from expanding the sidebar doesn’t really help much. 

E.g. the text in one of them shows with sidebar at smallest size as “Hi David, thank yo...” and at largest size as “Hi David, thank you for the update and for flaggi...” but the full text paragraph requires clicking into the field then selecting the tiny text box expansion tool in the bootom right and dragging it all the way down to be able to just see that one field, and then doing it again for any other longform field and on every ticket. 

Thanks ​@Shane Moriah ! I think it would be best to move this question to the Ideas: https://community.intercom.com/ideas 

I do understand why it would make sense to be able to see more characters in the attribute, but I believe this decision was made as a trade-off for better UX. I don’t see how Intercom would consider this a bug I’m afraid :( 

​@Dianah Tripac is there any way you could possibly move this question to ideas or a new one would need to be submitted? 🙏

Understood, I filed here since according to my team, this is a recent regression in the UI.  These fields were previously expanded by default and showed them all the info and then a couple weeks back it switched to this compacted inline view which significantly hampered their ability to work with the data compared to what it was before. We can move to Ideas, but what I’m proposing is not something “new” per se but rather requesting a reversion of the change that caused this regression and/or the ability to go back to the view we previously had as a toggle.

Hi all, 

Just noticed that the UI went back to how it was before - details expanded. If we can leave it like this, that would be great. See attached:

Hi ​@Aleksei O thanks for flagging this, it’s now converted to idea/product wishlist

Thank you so much ​@Dianah Tripac !!!!

Thank you Intercom team! We’re all set then!