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Conversation folders in the inbox

Related products:Core Inbox
  • July 31, 2025
  • 1 reply
  • 14 views

In my inbox, I have multiple conversations that are still open and relevant, and relate to the same topic. I don't want to close them until they're actually resolved but, in the meantime, they're kinda polluting my inbox. It would be greats if I could create folders of conversations in the inbox.

1 reply

Paul D
Intercom Team
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  • Intercom Team
  • January 5, 2026
The following idea has been merged into this idea:

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