I want to build a list of customers who have never submitted a Conversation Rating.
Currently, if I select Conversation Rating as a field to filter by, I can only select a specific rating, or greater/less than ratings. There should also be “is unknown” like other attributes have.
+7Hey there
I assume that you are trying to do this on your contact page.
Here’s what I would do. Create a segment for those who gave you rating. Like this:
Then go to All users again and set filters so that the rule says “Segment is not...” the one you previously created.
And save that as your desired segment :)
Hope that helps. Sometimes, in Intercom, there are multiple ways how you can achieve something, sometimes it is not that obvious but there is a way…
But I generally agree with you - filtering in Intercom should be more unified across the service. There are some things that are just easy to add as they already work at some other part of Intercom.
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