Conversation topics is a really handy feature allowing us to set it up on an adhoc basis a review conversations that relate to the topic. I also love the fact that is bring the histoy as well, which makes it perfect for the scenario of an adhoc reporting request where we may have not already been collecting data on it and can set this up qucikly without a lot of manual effort. However, I’ve noticed that it is not applied to Tickets, the topic is only at the conversation level. So it would be great to be able to create reports for conversation topics and utilize it for both conversations and tickets.
Submitted
Conversation Topics for Tickets
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