All logic of the intercom is based on the conversation if there would be the ability have custom statuses not only 2 like close and open- to have more statuses like in the tickets would be easier to use automation and etc
Submitted
Conversations custom statuses
+7You have Snooze too :)
You can convert each conversation to a ticket.
Sure snooze.
But all automation are based on conversation attributes and in most cases you can not setup it with automation.
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