Feature request: Cookie consent support for News Center (Proactive Support Plus)
The News Center, as part of the Proactive Support Plus add-on, can be operated as a standalone, publicly accessible page (e.g. https://eu.intercom.news/brand-name).
Current limitation
At the moment, the News Center does not support a cookie consent banner:
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There is no documented or configurable cookie banner setting
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There is no option to submit a custom cookie consent script via Intercom Support
In contrast, for the Help Center, cookie consent managers can be implemented by submitting a custom script through Intercom Support, which is then applied to the Help Center.
This option is currently not available for the News Center.
Why this is important
For companies operating in the EU, a cookie consent manager is mandatory when cookies or tracking technologies are used.
Without the ability to implement a cookie consent solution, companies cannot:
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Operate the News Center in a GDPR-compliant manner
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Use the News Center as an official communication channel
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Roll out Proactive Support Plus safely in regulated environments
Requested enhancement
We propose extending the News Center configuration to support cookie consent by either:
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Providing a native cookie banner in the News Center settings, or
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Allowing custom cookie consent scripts to be submitted and applied, similar to the Help Center setup
How this would support our workflow
This enhancement would enable us to:
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Operate the News Center legally and compliantly in the EU
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Use Proactive Support Plus without legal workarounds
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Maintain a consistent compliance approach across Help Center and News Center
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Reduce legal and operational risks for EU-based customers