Cooling down period between phone calls | Community
Skip to main content
Submitted

Cooling down period between phone calls

Related products:Phone
  • February 18, 2026
  • 3 replies
  • 46 views
Pamela Van Gasse
Forum|alt.badge.img+1

It would be good to be able to configure a cooling down period for teammates who answer phone calls.
This cooling down period would allow them to document the call and even update other teams.

At this moment they are assigned a new call immediatly after the previous one.

    3 replies

    Aiden Taylor
    • Aiden Taylor
    • New Participant
    • February 19, 2026

    Hi ​@Pamela Van Gasse! We switched from Zendesk and wanted the same thing. I found a call wrap-up setting that has worked well for us. We use Intercom Phone, so this would only work if you do too.

    This is the article Intercom has about it: https://www.intercom.com/help/en/articles/8488909-connect-your-phone-channel#h_ddff20a95d

    Hope this helps! Have a great day!

    Pamela Van Gasse
    Forum|alt.badge.img+1

    Hi ​@Aiden Taylor , thank you for this, I appreciate your input … I had checked with Fin and Intercom Support and they told me it wasn’t possible :-)

      T
      Innovator ✨
      Forum|alt.badge.img+3
      • Thomas Metcalf
      • Innovator ✨
      • February 25, 2026

      Wrap Up Time should solve this - defined by Sec or Mins

       

      Terms & ConditionsAccessibility statement