Hi,
I propose an update to the reporting dashboard to allow for the tracking and quantification of manually added tags for outbound messages. This could be implemented as:
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A unified view: Merging manual and automated tags into a single volume report.
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A toggle/filter: Allowing users to switch between "Automated," "Manual," or "All" tag sources.
At the moment we are missing to measure the number of outbound conversations the team is generating if the user does not reply.
Thank you