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Related products:Tickets
  • February 10, 2026
  • 0 replies
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Hey Intercom team, I have a UI suggestion around ticket viewer indicators. The avatar/icon showing who’s viewing a ticket appears at first, but it disappears when you hover over the ticket row. This makes it hard to tell at a glance who’s currently viewing unless you open the ticket. Would it be possible to reserve a small, consistent area on hover for viewer icons?