I’ve been trying to find a way to filter my inbox to see only the things I haven’t read yet, similar to the “mentions” view, but there’s no obvious way to do this, and Fin says it’s not possible.
In “Your inbox”, you can see every ticket you have and sort them by “latest activity”, but there’s no way to filter out the things you’ve already looked at or replied to (either via email or note).
Instead of seeing every single thing assigned to me at all times, I would like to see an option that lets me filter for:
- Unread notes from teammates (in case they don’t tag me, which would prevent them from showing up in the “Mentions” view)
- Unread messages from customers on tickets and tracker tickets that I own
Basically what I’m looking for is a way to view notifications in Intercom from both customers and teammates instead of getting an email flood each day. Once read/addressed, I’d like to be able to check it off the unread list.