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"Create new" conversation from customer reply.

Related products:Workload Management (Conversation Assignment)
  • November 21, 2025
  • 0 replies
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We have customers that are deep into troubleshooting with a teammate, then send another inquiry that is not related in the middle of the thread. It would be awesome to have a  “create new conversation” option for that reply that creates a new, separate, conversation starting with that reply, and assigns it to the team inbox as a separate conversation.