Currently I searched all the documentation and help in support on creating a back office ticket and associating a conversation, but all the instructions were frustrated, it is not possible to associate a back office ticket via API, however using UI it is possible to create one back-office ticket linked to a conversation. I mean linked a ticket and not converting a conversation into a ticket!
It would be great if there was the option to create a back-office ticket and associate it with a conversation. I currently use an external CRM to track opportunities, I did a customized integration by creating a commercial-type ticket where in the integration I create an opportunity in the CRM to track the sales pipeline. What happens is that I need to set up the opposite scenario, when an opportunity is created in the CRM, my customized API will create a conversation, a ticket, and associate them (CRM-ID, CONversa ID, Ticket ID). Here is my suggestion for future improvements
Both attempts did not work
"linked_objects": {"data": [{"id": "xxxxxxx","type": "conversation"}]}
{
"ticket_type_id": "your_ticket_type_id",
"conversation_id": "existing_conversation_id",
"title": "Your ticket title",
"description": "Ticket description"
}