Currently, CSAT is sent after every completed conversation. However, this is unfortunately too frequent.
We need the option to automatically send CSAT only after every second conversation, for example. This would help prevent customers from feeling annoyed by receiving the survey too frequently.
At the moment, the only ways to block CSAT are by using a tag, an advanced workflow, or a macro. However, this requires the employee to make the decision manually, which creates too much additional effort.