Feature request: Custom footer configuration for News Center (Proactive Support Plus)
The News Center, which is part of the Proactive Support Plus add-on, can be used as a standalone page (e.g. https://eu.intercom.news/brand-name) to publish News and announcements.
Current limitation
Unlike the Help Center, the News Center does not currently support a configurable footer.
There is no option to add company-specific information such as:
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Legal notice / imprint
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Privacy policy links
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Company details
Why this is important
When the News Center is operated as an independent, publicly accessible page, this creates a compliance gap in the EU, where an imprint (Impressum) is legally required.
Without the ability to add a custom footer, companies cannot:
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Meet EU legal requirements
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Align the News Center with their corporate standards
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Use the News Center confidently as a standalone communication channel
Requested enhancement
We propose extending the News Center configuration to allow a custom, freely configurable footer, comparable to the footer settings available in the Help Center.
The footer should support:
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Custom text
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Links (e.g. imprint, privacy policy)
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Basic formatting
How this would support our workflow
This enhancement would enable us to:
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Operate the News Center as a compliant standalone page
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Use Proactive Support Plus for official customer communication in the EU
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Maintain consistency between Help Center and News Center
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Reduce legal and operational risks