Goal:
Ability to easily add the conversation flow that is included on the “Overview” report, within custom reports.
Justification:
This is great visual tool to have, especially when reporting metrics up to the Executives, but it’s extremely cumbersome for companies that have multiple products and/or have a ton of filters they need to include when looking at the metrics.
Right now we don’t leverage it at all because it takes too much time to keep adding and removing filters for 9 products, in combination with the multiple departments within those products that we’re trying to evaluate (Support, Onboarding, Success, Sales).
Example:
