Custom ticket and conversation attributes should emit webhook events when they are set/modified/unset | Community
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Custom ticket and conversation attributes should emit webhook events when they are set/modified/unset

Related products:Integrations, API & Custom Actions
  • September 9, 2026
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Since conversations have custom attributes, there should be a webhook topic for when those attributes are updated, like there is for tickets with ticket.attribute.updated.

This would allow developers to do things based on the state of conversation attributes.