It would be great to provide our clients the ability to view other datasets within the customer portal.
Viewing by Priority within the Tickets Portal would be a game changer for our company and our users.
For context, we’re a web development software company, and our software partners submit ticket requests for new features, as well as tickets for general questions, bugs, etc.
Our partners’ account managers need to prioritize and track the status of the requests. Right now, there’s no way to view additional attributes within the customer portal. I have no easy way of providing this visibility for our partners without asking them to look at a separate list outside of the Ticket Portal. This is challenging, as we want Intercom to be their source of truth.